Professional Technical phone support
Our telephone hotline provides answers to your systems and technology questions. Our dedicated staff of specialists is trained on real-world computer and networking technology including Apple, Microsoft, HP, and IBM.
Professional & Knowledgeable Technicians
GraphicCARE’s knowledgeable technicians have extensive field experience with various systems and in real-world settings. Our up-to-date focus on technology ensures the latest skills required to manage leading network environments. Our rates are competitive with industry standards and we offer significant benefits over the competition.
Fast Response
Our Customer Care Centre is equipped to carry out your service and support request every business day. The next available technician is at your location to resolve your technical issues with little or no downtime.
Proactive Response
For customers with support plans, our technicians will go onsite on a regular basis, as best fits your organization, to run system maintenance and diagnostic tools. Our goal is to eliminate future system failures and downtime while keeping your systems working at peak performance.
Dedicated account manager
An Account Manager will be dedicated to provide ongoing assistance, as required, further preventing problems before they even occur and ensuring that your support is optimized for your needs.
Complete administration of multi-vendor hardware and software platforms
We take care of a wide variety of hardware and software products, cross-platform environments and server technologies. GraphicCARE manages your technology without restrictions or limitations.
Online Support Portal
GraphicCARE employs the latest web technologies to facilitate support requests, questions and answers through our eCare Support site. Customers can register, submit and track support tickets from start to finish. Our support engineers have immediate access to our support site and can offer support on the spot. Service calls and jobs can be tracked by staff and managers at any time.
